Refund & Exchange
At Tech & Glow, customer satisfaction is our priority. We understand that sometimes exchanges are necessary, and we are here to provide a seamless process for eligible products. Please review our policy carefully.
Exchange Policy:
We do not offer refunds under any circumstances. However, we are happy to offer an exchange under specific conditions:
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Product Defects or Damages: If your product arrives damaged or defective, we will accept an exchange for the same item or a similar item of equal value.
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Wrong Item Received: If you receive the wrong item, please contact us within 7 days of delivery for an exchange.
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Unopened and Unused Products: The product must be unused and in its original packaging. Products should not have been opened, worn, or used in any way.
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Timeframe: Exchange requests must be made within 14 days of receiving your order. After this period, we will not accept exchanges.
How to Request an Exchange:
To initiate an exchange, please contact our customer support team. You will need to provide:
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Your order number
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A description of the issue with the product (including photos if applicable)
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The reason for the exchange request
Exchange Process:
Once we receive your exchange request, our customer support team will assess whether it meets the conditions outlined above. If your exchange is approved, we will provide instructions on how to return the product and will send out the exchanged item. Please note, customers are responsible for the shipping costs associated with the exchange, unless the exchange is due to a defect or error on our part.
Non-Exchangeable Items:
Certain items, such as opened beauty products, personal accessories, or customized jewelry, cannot be exchanged due to hygiene or personalization reasons. Please check the product description for exchange restrictions before purchasing.
For any questions or clarifications regarding our exchange policy, feel free to reach out. We are committed to ensuring you have a positive experience with Tech & Glow.