Return Policy

At Tech & Glow, we want you to be completely satisfied with your purchase. However, we understand that sometimes returns may be necessary. Our return policy is designed to ensure fair and consistent handling of return requests while maintaining product quality standards.

Conditions for Returns:

Returns are only accepted under the following conditions:

  1. Product Defects or Damages: If your product arrives damaged, defective, or if there is a manufacturing error, we will accept returns.

  2. Wrong Item Received: If you receive the wrong item, please contact us within 7 days of delivery for assistance.

  3. Unopened and Unused Products: Products must be unused and in their original packaging. The product should not have been opened or worn.

  4. Timeframe: Return requests must be made within 14 days from the delivery date. After this period, we will not accept returns.

How to Request a Return:

To initiate a return, please contact our customer support team. You will need to provide:

  • Your order number

  • A detailed description of the issue with the product (including photos if applicable)

  • The reason for your return request

Return Process:

Once we receive your return request, our customer support team will assess whether it meets the conditions outlined above. If your return is approved, we will provide instructions on how to return the product. Please note, customers are responsible for the return shipping costs, unless the return is due to a defect or an error on our part.

Refunds:

After we receive and inspect the returned product, a refund will be issued to the original payment method. Please allow up to 7-10 business days for the refund to be processed.

Non-Returnable Items:

Certain items, such as opened beauty products, personal accessories, or customized jewelry, cannot be returned due to hygiene or personalization reasons. Please check the product description for return restrictions before purchasing.

For any questions or clarifications regarding our return policy, feel free to reach out to us. We are here to ensure you have a smooth and satisfying experience with Tech & Glow.